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Effective Date: August 2026
Information Logistics, Inc. ("ILOG," "we," "us," or "our") operates a Two-Factor Authentication (2FA) SMS service that delivers one-time passcodes (OTPs) and account verification codes to IRIS / HELP platform users. This Privacy Policy describes how we collect, use, and protect your personal information in connection with this specific SMS program only. It does not govern the HELP Alerts short code program or any other ILOG products or services.
For IRIS / HELP Alerts short code SMS privacy terms, please see our (HELP Alerts Privacy Policy). For the full Terms and Conditions governing this 2FA program, please see MFA Terms & Conditions .
When registering for [or accessing] a HELP account, you may voluntarily opt in to receive SMS-based two-factor authentication by providing your phone number to the administrator activating your account [or entering it directly during registration]. The information we collect includes:
Mobile Phone Number: Provided by you during account registration [or profile setup], used solely to deliver authentication and security verification codes.
Authentication Event Data: Records of when authentication codes are requested, generated, and delivered, used for security auditing, troubleshooting, and fraud prevention.
Device and Usage Information: Basic metadata [(such as browser type and IP address)] associated with authentication requests, used solely for security monitoring and service reliability.
We do not collect precise geolocation data in connection with this 2FA SMS program.
We use the collected information strictly to administer and secure the HELP 2FA SMS program, including to:
Deliver one-time passcodes and account verification codes to your registered mobile phone number.
Verify your identity when you sign in or perform sensitive actions within your HELP account.
Detect, investigate, and prevent unauthorized account access, security incidents, and fraudulent activity.
Maintain audit logs of authentication activity for compliance and security purposes.
Comply with applicable legal, regulatory, or law enforcement obligations.
We do not sell, rent, or use your mobile phone number for marketing, advertising, or promotional purposes.
Your information is shared strictly on a need-to-know basis as described below:
Telecommunications Carriers & Aggregators: Shared as necessary to route and transmit SMS messages to your wireless carrier and mobile device.
Service Providers: Shared with vetted third-party vendors (such as SMS delivery platforms and cloud hosting providers) who assist in operating our authentication infrastructure, subject to strict confidentiality and data-protection obligations.
Legal Requirements: Disclosed only if required by valid legal processes (such as a subpoena, warrant, or court order) or applicable law.
Strict Sharing Prohibition: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Consent & Transactional Nature: By providing your mobile phone number, you consent to receive automated SMS authentication and verification messages. These messages are strictly transactional and triggered only by your login or account security actions.
Rates & Frequency: Message and data rates may apply. Message frequency varies based on your login frequency and account verification activity.
Opt-Out (STOP): You may opt out of SMS-based authentication at any time by texting STOP to the sending number. You will receive a single confirmation message confirming your opt-out. [Warning: Opting out disables SMS 2FA and may prevent access to your HELP account until an alternative authentication method is configured.]
Customer Support (HELP): Text HELP or INFO to the sending number at any time to receive support instructions, or contact support directly using the details below.
All data in transit is encrypted using industry-standard TLS/HTTPS protocols. One-time passcodes are generated securely, are strictly time-limited, and expire within minutes of delivery. We maintain appropriate administrative, technical, and physical safeguards to prevent unauthorized access, loss, or disclosure. However, no electronic transmission over the internet or cellular networks is completely secure, and absolute security cannot be guaranteed.
Your mobile phone number is retained for as long as your HELP account remains active. Following account deactivation or opt-out, your number is maintained in an encrypted suppression list solely to prevent further message dispatch and ensure compliance with your opt-out preferences, unless a longer retention period is required by law.
ILOG reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted directly to this page with an updated "Effective Date." Continued use of the service following such changes constitutes acceptance of the revised policy.
For emergencies, dial 911.
For support or inquiries regarding this Privacy Policy or the 2FA SMS service:
Entity: Information Logistics, Inc. (ILOG)
Address: 1415 Route 70 E, Suite 201, Cherry Hill, NJ 08034
Email: support@ilogcorp.com